Returns & Cancellations

Customer Satisfaction Comes First

At City Brandz, we strive to provide premium-quality branded clothing and an excellent shopping experience. If you receive a damaged, defective, or incorrect product, we’re here to help. Please review our Returns & Cancellations Policy before placing your order.

Return Eligibility

You may request a return or exchange if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item has a manufacturing defect.
  • The product is significantly different from what was ordered.

To be eligible for a return, the item must be:

  • Unused and unwashed.
  • In its original condition.
  • Returned with original packaging and tags (if applicable).
  • Reported within 3 days of delivery.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been used, washed, or altered.
  • Items damaged after delivery due to customer handling.
  • Clearance Sale or Final Sale products.
  • Products returned without prior approval.
  • Requests made after the return period has expired.

Return Process

If you wish to request a return or exchange:

  1. Contact our customer support team within 3 days of receiving your order.
  2. Provide your order number and clear photos of the product.
  3. Our team will review your request.
  4. If approved, return instructions will be shared with you.
  5. Once the returned item is received and inspected, your exchange or refund will be processed according to our policy.

Exchange Policy

If your exchange request is approved, we will replace the product with the same item or a suitable alternative, depending on stock availability.

Order Cancellation

Orders may be cancelled only before they are shipped.

If your order has already been dispatched, it cannot be cancelled. Please contact our support team as soon as possible if you wish to cancel your order.

Refund Policy

Approved refunds will be processed using the original payment method whenever applicable. Refund processing times may vary depending on the payment method and financial institution.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

Damaged Shipments

If your package arrives visibly damaged, please contact us immediately with photos of the package and product. Our team will investigate the issue and provide an appropriate solution.

Need Help?

If you have any questions regarding returns, exchanges, cancellations, or refunds, our customer support team is always ready to assist you.

Thank you for shopping with City Brandz. We appreciate your trust and remain committed to providing quality products, reliable service, and complete customer satisfaction.