Terms & Conditions

Welcome to City Brandz

These Terms & Conditions govern your use of the City Brandz website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

Product Information

We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, slight variations in color, design, or fabric may occur due to photography, screen settings, or manufacturer updates.

City Brandz reserves the right to correct errors, update product information, or discontinue products without prior notice.

Pricing

All prices displayed on our website are listed in Pakistani Rupees (PKR) and are subject to change without prior notice. Promotional offers and discounts are available for a limited time and may be modified or withdrawn at our discretion.

Order Acceptance

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. City Brandz reserves the right to accept, reject, or cancel any order due to stock availability, pricing errors, suspected fraudulent activity, or other unforeseen circumstances.

Payment

We offer secure payment options, including Cash on Delivery (where available), Bank Transfer, and other approved payment methods. Orders may only be processed after payment verification, where applicable.

Shipping & Delivery

We deliver orders across Pakistan through trusted courier partners. Estimated delivery times are provided for reference only and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Returns & Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order. All return or exchange requests are subject to our Return Policy and approval after product inspection.

Products that have been used, washed, altered, or damaged by the customer may not qualify for a return or exchange.

Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate and complete personal information.
  • Ensure your shipping address and contact details are correct.
  • Make payment using approved payment methods.
  • Accept responsibility for orders placed using your account.

Intellectual Property

All content on the City Brandz website, including text, images, logos, graphics, product descriptions, and website design, is the property of City Brandz unless otherwise stated. Unauthorized copying, reproduction, or distribution is strictly prohibited without prior written permission.

Limitation of Liability

City Brandz shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website, delayed deliveries, technical issues, or circumstances beyond our reasonable control.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

Changes to These Terms

City Brandz reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through our Contact Us page, email, phone, or WhatsApp.

Thank you for choosing City Brandz. We appreciate your trust and look forward to providing you with a secure, reliable, and enjoyable shopping experience.